LEGAL

Shipping Policy

Please read this policy carefully.

Shipping Policy

Where we ship

We currently ship to: Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom and the United States.

If your country is not listed, we are not yet able to deliver there. Email support@bomha.com and we will let you know when we open your region.

Shipping rates

Standard shipping: $4.95
Free shipping on all orders over $70

Rates are shown in your checkout currency and confirmed before payment.

Processing time

Orders are processed within 1–2 business days. Orders placed at weekends or on public holidays are processed on the next business day. You will receive a confirmation email with tracking as soon as your parcel leaves our facility.

Delivery times

Estimated delivery after dispatch:

United States, Canada, United Kingdom: 5–9 business days
Western Europe: 5–10 business days
Australia, New Zealand, Asia, Middle East: 7–14 business days

These are estimates, not guarantees. Customs processing, weather and carrier delays can extend them.

Tracking

Every order ships with tracking. If your tracking has not updated for more than 7 business days, email support@bomha.com and we will investigate with the carrier.

Customs, duties and import taxes

Where duties and taxes are collected at checkout, this is shown clearly before payment and nothing further is due on delivery. Where they are not collected at checkout, any import duties, taxes or customs handling fees charged by your country are the responsibility of the recipient. We cannot predict these amounts and cannot refund orders refused at customs for unpaid duties.

Incorrect addresses

Please check your delivery address carefully. We cannot redirect a parcel once it has shipped. Parcels returned to us because of an incorrect or incomplete address can be reshipped once you cover the return postage, or refunded minus the original shipping cost.

Lost or damaged parcels

If your parcel is lost in transit or arrives damaged, contact support@bomha.com within 14 days of the last tracking update. We will replace or refund the order.